Introduction
At Walsh Crawl Space and Structural Repair, located in Charlotte, NC, we respect your privacy and are committed to protecting any personal information you provide through our website.
This Privacy Policy explains what information we collect, how we use it, and how it may be shared.
Information We Collect
We collect information necessary to deliver our crawl space and structural repair services. This may include your name, address, phone number, and email address.
We collect this information when you contact us through our website, request a quote, or opt in to receive text messages, calls, or other communications from us.
Use of Cookies and Tracking Technologies
We use tracking technologies, such as the Facebook Pixel, to measure marketing performance and improve our advertising strategies. We may update or add tracking tools over time as part of our marketing operations.
How We Use Your Information
Your information is used to provide services, respond to inquiries, schedule inspections, and follow up on service requests. It also helps us improve customer experience and perform direct marketing (with your consent).
We do not sell your information to third parties. However, we securely store it in our internal Customer Relationship Management (CRM) system to support communication and scheduling.
Text Messaging Consent
By providing your mobile number, you agree to receive text messages related to scheduling, service updates, and follow-ups from us. You can opt out of text messages at any time by replying STOP.
Additional details, including opt-out steps, message rates, and privacy handling, are outlined in our Terms and Conditions.
Data Security
We take your data security seriously. Our CRM employs encryption and two-factor authentication (2FA) to protect your personal information. Access to data is restricted to authorized personnel who require it to perform their duties.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data. You may also withdraw your consent for text messages at any time.
To make such a request, please contact us directly.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.
Data Retention
We retain your personal information only as long as necessary to fulfill service obligations or until you request deletion or opt out of communications.
Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be posted on our website.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact:
Walsh Crawl Space and Structural Repair
Email: info@walshcrawlspace.com
Phone: (980) 223-3113
Address:7316 Wallace Rd, Suite D
Charlotte, NC 28212
