Introduction
At Walsh Crawl Space and Structural Repair, located in Charlotte, NC, we respect your privacy and are committed to protecting any personal information you provide through our website, over the phone, or by text message.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have.
Information We Collect
We collect information necessary to deliver our crawl space and structural repair services. This may include your name, service address, phone number, email address, and the details of your service requests, quotes, jobs, and invoices.
We collect this information when you contact us through our website, call or text us, request a quote or inspection, or opt in to receive text messages, calls, or other communications from us.
Use of Cookies and Tracking Technologies
We use tracking technologies, such as the Facebook Pixel and Google Ads conversion tracking, to measure marketing performance and improve our advertising. We may update or add tracking tools over time as part of our marketing operations.
How We Use Your Information
Your information is used to provide services, respond to inquiries, schedule inspections and appointments, send quotes and invoices, follow up on service requests, and provide customer support. It also helps us improve customer experience and, with your consent, send occasional service offers.
We do not sell your information to third parties.
How We Share Your Information
We share your information only with service providers that help us run our business, and only as needed to serve you. These include:
- Our field service and scheduling software (Jobber), which stores customer records and sends our appointment reminders, quotes, invoices, and text messages
- Payment processors, if you pay by card or online
- Website, advertising, and analytics providers, as described in the cookies section above
These providers may use your information only to perform services for us. We may also disclose information if required by law.
Text Messaging (SMS) Program
If you provide your mobile number and agree to receive texts, Walsh Crawl Space and Structural Repair may send you text messages about scheduling and appointment reminders, technician arrival (“on my way”) notices, quotes, invoices, service updates, follow-ups, and replies to your questions. Message frequency varies based on your service activity. Message and data rates may apply.
Reply STOP to any text message from us to opt out. You will receive one confirmation message and no further texts. Reply HELP for help, or contact us using the information below.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages. Consent to receive text messages is not a condition of purchase.
For full program terms, see our Terms and Conditions.
Data Security
We take your data security seriously. Customer information is kept in secure, password-protected business systems that use encryption and two-factor authentication (2FA). Access is restricted to authorized personnel who need it to do their jobs.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. You may also withdraw your consent to text messages at any time by replying STOP.
To make a request, contact us by phone or email using the information below.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.
Data Retention
We retain your personal information only as long as necessary to provide our services, honor warranties, meet legal and accounting requirements, or until you request deletion.
Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Walsh Crawl Space and Structural Repair
Email: info@walshcrawlspace.com
Phone: (704) 302-7715
Address: 7316 Wallace Rd, Suite B
Charlotte, NC 28212
