Privacy Policy

Effective Date: January 17, 2025

By providing your phone number, you consent to receive SMS updates from Walsh Crawlspace & Structural Repair LLC regarding scheduling, service progress, and support. Message frequency varies. Msg&Data rates may apply. Reply STOP to unsubscribe, HELP for help. Walsh Crawlspace & Structural Repair LLC ("we," "us," "our," or "the Company") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy applies to all information collected through any communication with us, including phone calls, text messages (SMS), website forms, emails, or in-person interactions. By engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Mailing address
• Details related to your service request, job, or inquiry

2. How We Use Your Information

The information you provide will be used solely by Walsh Crawlspace & Structural Repair LLC for the following purposes:

• Service Delivery: To schedule, confirm, and complete services you request.
• Customer Communication: To contact you regarding appointments, service updates, quotes, billing, or support through phone, SMS, or email.
• Marketing Optimization: To analyze customer interactions and improve the effectiveness of our marketing and customer service strategies.
• Internal Training: To improve service quality and employee training using anonymized examples.

Note: Your information will never be sold, rented, or shared with third parties for marketing or promotional purposes. Information may be shared only with subcontractors or service providers strictly as necessary to deliver services.

3. Consent for Communication

By providing your contact information, you consent to receive communications from Walsh Crawlspace & Structural Repair LLC through:

• Email
• Phone (calls and text messages)
• Mail

SMS/Text Messaging Disclosure

• By providing your phone number, you consent to receive SMS messages regarding appointments, job updates, and customer support.
• Message frequency varies.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• Reply HELP for assistance, or contact us directly at info@walshcrawlspace.com or (980)-223-3113.
• Your mobile information will not be shared with third parties/affiliates for marketing or promotional purposes.

4. Data Security

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Secure, encrypted databases for storage.
• Limiting access to your information to authorized personnel only.

5. Your Rights

As a customer, you have the right to:

• Access Your Information: Request a copy of the personal data we have stored.
• Withdraw Consent: Opt out of communications at any time (unsubscribe links in emails, reply STOP to SMS, or by contacting us directly).
• Request Deletion: Request that your personal information be removed from our systems unless required for legal or contractual purposes.

6. Retention of Information

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and maintain business records, unless you request deletion.

7. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance user experience and improve website performance. By using our website, you agree to the possible use of these technologies. For more details, contact us at info@walshcrawlspace.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date indicated.

9. Contact Us

By contacting us through any method (phone call, SMS, website form, email, or in person), you acknowledge that you have read, understood, and agreed to this Privacy Policy.